How It Works
The process is simpler than most people expect. Here's exactly what happens from first contact to a fully furnished property.
The Four Steps
Step 1 — Tell us about your property
Send through your plans to get started, they’re the most helpful place for us to begin.
If you don’t have plans, just let us know your property type, number of rooms and location. You can also include an estimated PC date or required completion date, and we’ll take it from there.
You can get in touch via the quote form, by phone or by email. We'll take it from there.
Step 2 — Choose your package
We'll talk you through the three package levels, Core, Signature and Premium, and help you work out which one fits the property and your budget. If you already know what you want, we'll move straight to the quote.
Not sure? No problem. Most people work it out in a single conversation.
Step 3 — We handle the rest
Once you've given the go-ahead on your quote and deposit in received, Roomie manages everything. We select the furniture and furnishings that suit your package and the space, then we coordinate delivery and carry out the full installation.
You don't need to be on site. You don't need to coordinate anything. We just need access to the property and a clear date.
Giving us creative control within the package means everything in the space works together. No mismatched pieces, no gaps. It's the difference between a property that looks furnished and one that looks finished.
Step 4 — Property ready to go
We leave the property fully furnished, properly presented and photograph ready. Ready for inspections, listings, tenants or guests, whatever comes next.
Open the door, and it's done.
Delivery and Installation
Do I need to be there?
No. We just need access to the property on the agreed day. You can be on site if you want to be, but most clients aren't.
What do you need from me?
Property access and a confirmed date - that’s it on your end.
If it’s easier, we can liaise directly with your property manager or builder to coordinate everything. We’ll keep you updated on timing and let you know as soon as the project is complete.
What if something doesn't fit or arrive correctly?
We take measurements and layout into account during the selection process, so this is rare. If something unexpected comes up, we'll sort it without needing you to manage it.
Why Creative Control Matters
When you choose a Roomie package, you're trusting us to make the selections that work best in the space. That's intentional.
Furniture that's selected as a set, for a specific room size and layout, looks and functions better than furniture chosen piece by piece. Everything relates to everything else. The proportions work. The finishes sit together. The space feels considered.
We utilise the budget within each package to make sure the layout is optimised and the space works as it should, not just visually, but practically.
It's the same reason people hire interior designers rather than just buying whatever's on sale. We apply that thinking within a practical, budget-appropriate framework.
Your Questions, Answered
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We're based in Melbourne and South East Queensland but work across Australia. For regional or interstate jobs, everything is factored into your quote upfront, so there are no surprises.
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The more notice, the better. Ideal is 10 to 12 weeks ahead of your installation date. That said, get in touch even if you're working with a tighter timeline and we'll see what we can do.
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We aim to work efficiently and minimise disruption, getting your property set up as quickly as possible.
As a guide, a 9-bedroom rooming house is typically completed within 5–7 business days. Larger or multi-property projects may vary depending on scope.
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Wear and tear is part of rental life. We're happy to advise on replacements or additions when needed. Our packages aren't a one-off transaction, they're the start of an ongoing relationship.
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Packages are designed as complete sets and work best when kept as such. If you have specific requirements, get in touch and we'll discuss what's possible.